Effective Date:  01/05/2022

Thank you for shopping at Thisha Super Store. We value your satisfaction and want to ensure you have a smooth shopping experience. Please read our Refund and Returns Policy carefully to understand your rights and responsibilities when making a return or seeking a refund for products purchased from our website https://thisha.co.uk/ within the United Kingdom.

1. Refund Policy:

1.1 Eligibility for Refunds:

You are eligible for a refund if you have purchased a product from Thisha Super Store’s website and the product meets one or more of the following conditions:
a) The product received is defective, damaged, or faulty.
b) The product received does not match the description provided on our website.
c) The product has not been received within a reasonable time frame (3 to 7 days).

1.2 Refund Process:

• To initiate a refund request, you must contact our customer support team via email at [email protected] within 3 days from the date of product delivery.
• Please provide your order number, a detailed explanation of the issue, and any supporting evidence (such as photographs) to assist us in processing your refund request promptly.
• Once your refund request is received and approved, we will initiate the refund process. The refund will be issued to the original payment method used during the purchase.

1.3 Refund Timeframe:

After the refund is initiated, it may take 20-30 business days] for the refund amount to be credited to your account. The exact timeframe may vary depending on your payment provider.

2. Returns Policy:

2.1 Eligibility for Returns:

You may request to return a product purchased from Thisha Super Store if the product meets one or more of the following conditions:
a) The product received is defective, damaged, or faulty.
b) The product received does not match the description provided on our website.

2.2 Return Process:

To initiate a return request, you must contact our customer support team via email at [email protected] within 3 days from the date of product delivery.

• Please provide your order number, a detailed explanation of the issue, and any supporting evidence (such as photographs) to assist us in processing your return request promptly.
• After your return request is approved, you will receive instructions on how to return the product to us. Please ensure that the product is securely packed and includes all original accessories, tags, and packaging.

2.3 Return Shipping:

The cost of returning the product to Thisha Super Store is the responsibility of the customer unless otherwise stated by our customer support team.

2.4 Return Inspection and Refund:

Once we receive the returned product, it will undergo an inspection to verify its condition and eligibility for a refund.

If the product meets the return eligibility criteria, we will process the refund as per the Refund Policy mentioned above.

3. Exclusions:

The following items are not eligible for returns or refunds:
a) Perishable goods, such as food or flowers.
b) Personalized or custom-made products.
c) Products that have been used, worn, or altered.
d) Products damaged due to misuse, negligence, or improper handling.

4. Contact Us:

For any further questions, concerns, or inquiries regarding our Refund and Returns Policy, please feel free to contact our customer support team at:

Customer Support Email: [email protected]

Address: Thisha Super Store, 424-428 Waterloo Road, Blackpool, FY4 4BL, United Kingdom.

 

Note: Thisha Super Store reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Please refer to the latest version available on our website. This policy does not affect your statutory rights as a consumer under the applicable UK laws.